Emergency Dispatch SystemOur emergency dispatch services are designed to provide you with fast responses, with the help of our convenient and user-friendly system. At IPE Canada, we utilize an internal escalation process that requires no customer intervention to ensure that emergency calls are never missed, and our technicians are dispatched immediately. Our team, partnered with the state of the art technology, have the experience and skills to tackle electrical emergencies and decrease downtime. You will be able to speak to one of our representatives, remaining in constant contact, while you wait for a service representative to quickly arrive at the site with all the necessary components to investigate and correct your electrical system malfunction. We have the equipment, skilled resources, and access to the parts required to investigate, repair, and get your system to its safe and reliable operating condition.
Our Emergency Dispatch ServicesNo matter the time of day, or night, IPE Canada’s emergency dispatch team is fully loaded with the equipment and personnel to service you. We take pride in knowing that we can handle any emergency that may arise. We at IPE Canada specialize in tackling everything from small to major emergencies and dispatch for:
- Failed or malfunctioning equipment
- Catastrophic electrical failures
- Equipment investigation
Electrical emergencies can encompass a number of different situations. However, 4 common types of electrical emergencies include:
A circuit breaker that is failing to trip(open): under normal circumstances, a circuit breaker will trip(open) and shut itself off automatically if it senses certain triggers (overload, short circuit, ground fault, ect.). If the circuit breaker mechanism is not working, the breaker will fail to trip (open) properly.
Automatic Transfer Switch (ATS) Failure to transfer: AST are critical in electrical systems, they typically connect utility power to the facility loads and transfer to their emergency power source in the event of a loss of utility power. If ATS’s do not transfer when required, the load to be left would power for a prolonged period which can completely halt production or damage other equipment, such as UPS or batteries that may have to discharge until completely depleted.
Loss of power: If you electrical equipment completely shuts down, and there is no explanation (planned maintenance, equipment failure), and it impacts your operations, contact IPE Canada and we will send a trained professional to investigate the reason for the failure and get your system safely back to normal operation.a good rule to follow is to seek professional assistance for a problem with a specific appliance or light that lasts longer than one hour, to avoid the risk of serious injuries.
Electrical emergencies differ in their level of seriousness and can pose a danger to humans and equipment. It is always wise to keep a safe distance away from any wires or other equipment which are exposed or malfunctioning.
- If you are unfamiliar with the equipment or the loads that it supplies, do not operate equipment.
- Do not manually force equipment to operate as this could result in bodily harm or equipment damage.to avoid the risk of explosions or sparks.
- Always contact an electrical expert or professional to assist, but if you must operate equipment, ensure that you are trained and wearing the correctly rated PPE.
- If a person does suffer from electrical shock, make sure not to touch or go near the person until you are sure the electrical source has been shut off or removed. If the individual is not breathing, call an ambulance immediately and perform CPR until medical help arrives.
Power outages can be the result of different situations, including:
Natural causes: natural phenomena, such as wind, lightning, snow, or freezing rain can cause power failures, as well as tree branches coming into contact with power lines.
Technology failures: problems with cables, connectors, transformers, switches, and other equipment types, can trigger a power outage.
Human error: individuals who work too closely with power lines with ladders or antennas can affect the power supply.
Scheduled outages: in some cases, power may be intentionally interrupted to conduct maintenance or repair work that is not safe to complete without a power outage.